ORDER PROCESSING TIME:
- SKER Tactical guarantees to ship the SAME or NEXT business day after payment is confirmed or cleared, unless stated otherwise.
- Orders are shipped Monday – Friday (except holidays). Shipment cut off time is 1 P.M. Central Time. In order for your order to ship out the same business day, the order must be received by 12 P.M., otherwise, the order will be shipped the next business day.
Shipping Exception – Ammunition
Please NOTE: You must be 18 or older to purchase a shotgun or rifle ammunition and 21 or older to purchase handgun ammunition. All ammunition must be shipped Domestic Ground and can only be shipped to the 48 Contiguous States.
Ammo Restriction States:
- Alaska: We cannot ship to Alaska as transportation by Air is prohibited by law in 49CFR
- California: Can only be shipped to an 01 or 07 Firearms dealer. Please provide your dealer’s information in the delivery notes during check out or upload a copy of their documentation.
- Chicago: We cannot ship ammunition to the city of Chicago, Illinois.
- Hawaii: We cannot ship to Hawaii as transportation by Air is prohibited by law in 49CFR
- Illinois: We can ship to other areas in the state of IL, just not Chicago – Requires a valid Firearm Owner’s Identification (FOID)
- Massachusetts: Can only be shipped to Firearms Licensed Dealer. Please provide your dealer’s information in the delivery notes during check out or upload a copy of their documentation.
- New Jersey: Requires a valid Firearm Purchaser Identification (FPID)
- New York City: Ammunition can only be shipped to Firearms licensed holders. Please provide your dealer’s information in the delivery notes during check out or upload a copy of their documentation.
- Washington, DC
Shipping to APO
Due to ITAR Regulations, SKER INDUSTRIES LLC can not ship to APO, FPO, or DPO addresses
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations, a shipment for personal use to an APO/FPO/DPO that is physically located outside of the United States must be considered an Export, regardless of your military service status, rank, etc.
SHIPPING METHOD:
- UPS and USPS are the primary shipping provider. A shipping provider is selected based on the customer’s location, the weight of the order and the shipping method the customer has chosen at check out.
NOTE: If the shipping address requires a specific carrier for delivery, please contact us after you placed your order to avoid delays in shipments and additional reshipping fees.
Examples:
- UPS will not ship to an address that does not have a physical address such as a PO Box.
- There are certain areas that the USPS does not provide home delivery.
SHIPPING RATES AND TRANSITION TIME:
- Before the final checkout page, the customer will be shown the shipping rate as well as the estimated delivery time for the order.
Note: Delivery time displayed at checkout is an estimation only, it is not guaranteed. We only guarantee that all orders will be shipped out the same day when it is placed before 1 P.M. CST. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery time might take longer during the holiday season or severe weather conditions.
TRACKING YOUR PACKAGE:
- SKER Tactical will provide a tracking number by email when the order is shipped out. If the customer does not receive a tracking number by email, please contact us.
INTERNATIONAL SHIPPING:
- Due to ITAR Regulations, SKER Tactical will only ship within the U.S.A. All orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.
INSURANCE AND SIGNATURE CONFIRMATION:
- Signature conformation is available to purchase during check out. Please simply select the desired shipping service with signature confirmation. If the customer wishes to purchase insurance, please contact us after the order is placed before the shipment cut off time.
NOTE: Some orders might require signature confirmation even though the service was not purchased at the time the order was placed.
- Insurance covers the cost of the item(s) against loss or damage during transit.
- Insurance claims for lost in transit: Tracking status must show that the package never reached the destination, and we must wait 20 days after the package was shipped out before filing a claim with the insurance company.
- Insurance claims for damaged in transit: If a product arrived damaged, the customer must contact SKER Tactical within three days of receipt. Customer must provide pictures of the damaged product(s) and mailing packaging. The customer is required to hold on to the product until the claim is settled. SKER Tactical may request the product to be returned.
UNDELIVERABLE AS ADDRESSED:
- If a package is returned to us as undeliverable, we will treat the order as a regular return. When the carrier returns an undeliverable package back to us, you will be issued a refund for the product, but the shipping and handling fee will be nonrefundable.
- If a package is undeliverable as addressed due to customer’s mistake and/ or is lost in transit while returning to us, SKER Tactical will not be responsible for the loss of the lost package.
LOST PACKAGE:
- If a lost package is due to an error that SKER Tactical caused then we will provide a full refund or replace the lost package. SKER Tactical will not be liable for the loss of shipment if the tracking status shows “Delivered”, even when you purchase insurance with the initial order. The insurance company will not accept claims for packages that shows “Delivered” in the tracking status. Please contact the shipping carrier or local law enforcement to file a claim in this situation.
- It is the customer’s responsibility to ensure the address provided to us is correct and current. If the package is lost due to the customer providing incorrect or incurrent address then SKER Tactical is not responsible for the loss.
